Contact information

Contact Information

Last Updated: 11/01/2025

We’re here to help! Reach out with any questions, concerns, or feedback about your order, products, or our policies.

Customer Support

Email: customerservice@alchemysoapcompany.com

  • Response time: Within 24 hours on business days (Mon–Fri, 9 AM–5 PM PST)
  • For order issues, include your order number
  • For returns or exchanges, reference our Return Policy

Email is the fastest and most reliable way to reach us.

Mailing Address

Alchemy Soap Company LLC 2121 Natomas Crossing Drive, Suite 200-327 Sacramento, CA 95834 United States

Use this address for returns, legal notices, or mailed correspondence.

Social Media & Community

DMs are monitored during business hours. Not for order support — email is preferred.

Frequently Asked Questions

Visit our Help Center for instant answers to:

  • Shipping & tracking
  • Returns & refunds
  • Ingredient lists
  • Wholesale inquiries

Business & Wholesale Inquiries

Interested in carrying our products? Email: wholesale@alchemysoapcompany.com Include business name, resale license, and desired product list.

Media & Press

For interviews, features, or collaborations: Email: press@alchemysoapcompany.com

Legal & Privacy