Privacy policy

Privacy Policy

Last Updated: 11/01/2025

Alchemy Soap Company LLC ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit alchemysoapcompany.com (the "Site") or make a purchase.

By using the Site, you consent to the practices described below.

1. Information We Collect

We collect two main types of information:

A. Device & Usage Information (Automatically Collected)

When you visit the Site, we automatically gather:

  • Device details: IP address, browser type, operating system, device identifiers
  • Site interaction: pages viewed, products clicked, time spent, referring website
  • Approximate location (city/state level from IP)

Technologies Used:

  • Cookies – small data files stored on your device
  • Log files – server records of activity
  • Web beacons, pixels, and tags – track opens, clicks, and page views

Learn more about cookies: www.allaboutcookies.org

B. Order & Account Information (Provided by You)

When you purchase or register:

  • Name, billing address, shipping address
  • Email address, phone number
  • Payment details (securely processed via Shopify Payments – we do not store full card numbers)
  • Order history and preferences

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders
  • Process payments and prevent fraud
  • Send order confirmations, shipping updates, and receipts
  • Improve the Site through analytics and user experience testing
  • Send marketing emails (only with your consent or legitimate interest)
  • Comply with legal obligations (taxes, audits, subpoenas)

3. Sharing Your Information

We do not sell your personal data. We share only when necessary with:

4. Marketing & Behavioral Advertising

We may show you relevant ads on:

  • Google
  • Facebook / Instagram
  • Other advertising platforms

You can opt out anytime:

5. Your Privacy Rights

California Residents (CCPA)

You have the right to:

  • Know what personal data we collected in the past 12 months
  • Request deletion of your data
  • Opt out of any “sale” of data (we do not sell data)
  • Not be discriminated against for exercising your rights

➡️ Submit requests to: customerservice@alchemysoapcompany.com

EU/UK Residents (GDPR)

You have the right to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Receive your data in a portable format
  • Withdraw consent (e.g., for marketing)

➡️ Contact our Data Protection Officer: privacy@alchemysoapcompany.com

Note: Your data is stored and processed in the United States and Canada.

6. Do Not Track (DNT)

We do not change data collection based on “Do Not Track” browser signals. You can still control tracking using cookie settings and the opt-out links above.

7. Data Security

We protect your data with:

  • SSL encryption on all pages
  • PCI-DSS compliant payment processing
  • Regular security audits and updates

No system is 100% secure. If a breach occurs, we will notify you as required by law.

8. Data Retention

We keep your data only as long as needed:

  • Order Information: 7 years (for tax and legal compliance) or until you request deletion
  • Marketing Preferences: Until you unsubscribe
  • Analytics Data: Up to 26 months (Google Analytics)

You can request deletion at any time (subject to legal requirements).

9. Minors

The Site is not intended for anyone under 16. We do not knowingly collect data from children. If you are a parent and believe we have your child’s information, contact us immediately.

10. Changes to This Policy

We may update this policy to reflect:

  • New features or services
  • Changes in law or best practices
  • Operational improvements

The “Last Updated” date will change. Continued use of the Site means you accept the updates.

11. Contact Us

For questions, data requests, or complaints:

Email:

Mail:

Alchemy Soap Company LLC Attn: Privacy Compliance Officer 2121 Natomas Crossing Drive, Suite 200-327 Sacramento, CA 95834 United States