Terms of service

Terms of Service

Last Updated: 11/01/2025

Alchemy Soap Company LLC ("we", "us", or "our") operates alchemysoapcompany.com (the "Site"). By accessing or purchasing from the Site, you agree to these Terms of Service ("Terms") and all linked policies.

If you do not agree, do not use the Site.

1. Acceptance of Terms

  • These Terms apply to all users: visitors, customers, and contributors.
  • Your use of the Site or purchase constitutes a binding legal agreement.
  • We may update these Terms at any time. The “Last Updated” date will reflect changes.
  • Continued use after changes = acceptance of new Terms.
  • Our store is powered by Shopify Inc., which provides the e-commerce platform.

2. Eligibility

You must be:

  • At least 18 years old or the age of majority in your region
  • Legally capable of entering contracts

Minors under 16 may not use the Site. Parents: contact us if your child has submitted information.

3. Account Responsibilities

When creating an account:

  • Provide accurate, current, and complete information
  • Update promptly if details change (email, address, payment)
  • Keep your password secure and do not share your account
  • Notify us immediately of unauthorized use

You are responsible for all activity under your account.

4. Prohibited Conduct

You may not:

  • Use the Site for illegal, fraudulent, or unauthorized purposes
  • Violate any local, state, national, or international laws
  • Infringe copyright, trademark, or intellectual property
  • Harass, abuse, defame, or discriminate based on race, gender, religion, ethnicity, disability, or orientation
  • Submit false, misleading, or harmful information
  • Upload viruses, malware, or destructive code
  • Interfere with Site security, functionality, or performance
  • Scrape, spider, or collect data without permission
  • Impersonate others or use false identities
  • Attempt to gain unauthorized access to systems or accounts

Violation may result in immediate account termination and legal action.

5. Orders & Payments

  • All orders are subject to acceptance and availability
  • We may refuse, limit, or cancel orders at our discretion (e.g., suspected fraud, reseller activity)
  • You will be notified via email if an order is modified or canceled
  • Prices are in USD and subject to change without notice
  • You agree to pay all charges, including taxes and shipping
  • Payment must be via approved methods (processed securely via Shopify)

We do not store full credit card details.

6. Product Information

  • We strive for accuracy in descriptions, images, and pricing
  • Colors may vary due to screen settings
  • Some products may have limited stock or be online-only
  • We may discontinue items without notice
  • Offers are void where prohibited

We do not guarantee products will meet your expectations.

7. Returns, Refunds & Exchanges

See our Return & Refund Policy for full details.

  • Returns accepted within 30 days of delivery
  • Items must be unused, in original packaging
  • Sale items and perishable goods are final sale
  • You pay return shipping (unless defective)

8. Intellectual Property

  • All content (text, images, logos, designs) is owned or licensed by Alchemy Soap Company
  • You may not copy, modify, distribute, or resell any content without written permission
  • User submissions (reviews, photos) grant us a royalty-free, perpetual license to use

9. User Content & Reviews

You are responsible for content you submit. It must not:

  • Be false, defamatory, obscene, or harmful
  • Infringe third-party rights
  • Contain viruses or spam

We may remove or edit any content at our discretion. We are not liable for user-generated content.

10. Third-Party Links & Tools

  • The Site may include links to external websites
  • We are not responsible for third-party content, products, or services
  • Use third-party tools (e.g., reviews, analytics) at your own risk
  • Review their terms and privacy policies before use

11. Privacy

Your personal information is governed by our Privacy Policy.

12. Errors & Corrections

  • We may correct typos, pricing errors, or omissions at any time
  • Orders may be canceled if information was inaccurate (even after submission)
  • We are not obligated to honor incorrect prices or details

13. Service Availability

  • We may modify, suspend, or discontinue the Site or services without notice
  • We are not liable for downtime, interruptions, or data loss
  • Access is provided “as is” and “as available”

14. Disclaimer of Warranties

The Site and products are provided “as is” without warranties of any kind. We disclaim:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Error-free or uninterrupted service

Your use is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential damages
  • This includes lost profits, data, or goodwill
  • Our total liability shall not exceed the amount you paid in the last 12 months
  • Some jurisdictions limit exclusions — these apply only where allowed

16. Indemnification

You agree to defend and hold harmless Alchemy Soap Company, its officers, employees, and partners from any claims arising from:

  • Your breach of these Terms
  • Your violation of law
  • Your use of the Site

17. Termination

  • You may stop using the Site at any time
  • We may terminate or suspend your access immediately and without notice for any violation
  • All provisions survive termination (e.g., liability, IP, indemnification)

18. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Disputes shall be resolved in Sacramento County courts.

19. Severability

If any part of these Terms is invalid, the rest remains enforceable.

20. Entire Agreement

These Terms, plus our Privacy Policy and Return Policy, form the complete agreement between you and Alchemy Soap Company.

21. Contact Us

For questions about these Terms:

Email: customerservice@alchemysoapcompany.com

Mail:

Alchemy Soap Company LLC 2121 Natomas Crossing Drive, Suite 200-327 Sacramento, CA 95834 United States